In Conflict Resolution and Confrontation Management Skills, you'll learn...

• How to stand your ground and keep your cool in even the most highly charged situation
• How to apply the proven 6-step formula for resolving conflict
• How to establish positive relationships with chronically difficult personalities
• How to address problem behavior in a way that is specific, non-accusatory and constructive
• And much more!

Dealing effectively with workplace conflict is a useful way to bring important issues to light, open the lines of communication and strengthen relationships. This in-depth seminar provides many successful strategies to remain composed and deal confidently with disagreements, confrontations, anxiety and anger—before they get out of hand. You’ll learn to address the real issues behind the conflicts and reap long-term benefits: Less stress, greater harmony and improved productivity.

These seminars are designed for Federal Employees but are also open to city, state, and local university employees. You must register with your work email to confirm employment and attend. Travel and administrative time are not authorized for participation in this event. Please consult with your supervisor to make appropriate arrangements.